Refund policy

Return and Refund Policy

Last Updated: July 04, 2025

Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through our Email:

support@getnewbounce.com

Policy Overview

  • Return Period: 30 days from delivery date

  • Refund Processing Time:10 business days from receipt

  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 30 days of delivery.

  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.

  • Receipt or Proof of Purchase: Required for all returns.

Return Instructions

To start a return, please contact us at support@trynewbounce.com for further instructions.

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status.

  • Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. 

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.

  • Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.


Processing Times

  • Return Window: Returns must be initiated and shipped within 30 days of receiving the item.

  • Inspection Period: Once received, returns are inspected within 7-10 business days.

  • Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

  • Email: support@getnewbounce.com